Campus Consulting offers mystery shopping as its primary
We will visit your store or business and report back to you
with our findings from the point of view of the customer. We can
evaluate such areas as customer service, sales techniques, and store
environment. We can also call up your business or call center and let
you know how your staff respond over the phone. After we approach all of
your locations, we will summarize the results and tell you how things
are going. Weekly, monthly, quarterly and yearly programs offered.
We will take over an existing shopping program that you may be
running now or we can custom design one to best fit your needs.
When we custom design a shopping program, we interview you in order
to determine your needs. We then create a report form that best
captures the information that we want the shoppers to collect for you.
A customized web site is then made which includes the shopper
instructions and this report form.
Shoppers are selected, trained and given a time frame in which to
visit your locations. After the store visits, shoppers enter the
information into the report form and submit their reports to an online
database. From this database we can then create individual reports
and a summary of results in spreadsheet form after each shopping period.
Contact us for information
regarding any of our services.